Start with the quick diagnostics below. Most Wacom issues on Windows are caused by: stale driver, Wacom service not running, Windows Ink conflict, or USB connection problem.
Quick diagnostics
Run these first
# 1. Check Wacom service status:
C:\> sc query WTabletServicePro
STATE : 4 RUNNING
# 2. Restart Wacom service (fixes most pen issues):
C:\> net stop WTabletServicePro && net start WTabletServicePro
# 3. Check tablet is detected by Windows:
C:\> pnputil /enum-devices /class HIDClass | findstr Wacom
Common issues
Most common problems and fixes
Pen moves cursor but no pressure detected
App not configured for WinTab, or Windows Ink conflict
Toggle Windows Ink off in Wacom Tablet PropertiesTablet not detected / Wacom icon missing
Service not running or driver not installed correctly
Reinstall driver 6.4.13-4 as AdministratorPen jumps or skips on screen
Hover distance setting too high or interference
Lower hover distance in Wacom Tablet PropertiesWacom Tablet Properties will not open
Background process crashed
Task Manager → kill WacomDesktopCenter.exe, reopenPressure works in one app but not another
App using wrong input API (WinTab vs Windows Ink)
Check app settings — toggle Windows Ink to matchTablet stops working after Windows Update
Driver incompatibility with new Windows build
Reinstall driver or check wacom.com for updated driverFix by symptom
Detailed fix guides
FAQ
Troubleshooting questions
Restarting the service fixed the pen but the fix does not survive reboot
The Wacom service is not set to start automatically. Open
services.msc, find Wacom Professional Service, double-click it and set Startup type to Automatic. Click OK and restart.Wacom works in one Windows user account but not another
Wacom driver settings are per-user. Log in to the affected account and open Wacom Tablet Properties to configure it. Also check if the driver is installed for all users — reinstall as Administrator.
After a Windows update Wacom stopped working
Uninstall and reinstall the driver. Sometimes Windows updates replace or break Wacom USB drivers. Visit wacom.com to check if a newer driver version is available for your tablet model.